Privacy Policy

1. Information We Collect

We collect information necessary to operate PRound and provide our services.

Account and Profile Information

When you apply, register or maintain an account, we may collect information such as:

• Name
• Mobile number
• Email address
• Profile photo
• Business or professional information
• Account type and status
• Information submitted as part of your application or profile

Booking Information

When PRound is used to create or manage a booking, we may collect:

• Business and PR associated with the booking
• Guest name and contact information where provided
• Date and time
• Number of guests
• Booking status
• Booking notes or requests
• Bill amount and related booking information
• Commission and earnings information

PRs must only provide guest information where they are authorized to do so.

Communications

We may collect information relating to communications with PRound, including support requests, account applications, complaints and other correspondence.

Where we communicate through third-party services such as WhatsApp, those services may process information according to their own privacy policies.

Technical and Usage Information

When you use PRound, we may automatically collect certain technical information, including:

• Device and operating system information
• App version
• IP address
• Login and authentication activity
• App interactions and usage information
• Error, diagnostic and performance information

We may use analytics and monitoring technologies to understand how PRound is used and to maintain and improve the service.

2. How We Use Information

We may use personal information to:

• Create, verify and manage accounts
• Review PR and Business applications
• Authenticate users
• Create and manage bookings
• Connect PRs with participating Businesses
• Calculate and administer commissions
• Maintain booking and transaction records
• Send booking, account and service communications
• Provide customer support
• Detect fraud, misuse and security threats
• Investigate disputes or suspicious activity
• Improve PRound and understand how the platform is used
• Maintain the security and reliability of our systems
• Comply with legal, accounting and regulatory obligations
• Enforce our Terms and Conditions

We do not sell personal information.

3. How We Share Information

We only share information where reasonably necessary to operate PRound, provide requested services, protect the platform or comply with legal obligations.

Between PRs and Businesses

Information necessary to arrange and manage a booking may be shared between the PR and the relevant Business.

This may include guest details, booking details, booking status, bill information and other information necessary to complete or administer the booking.

PRs and Businesses must use information received through PRound only for legitimate purposes related to the platform and their relationship with the relevant guest.

Service Providers

We may use trusted third-party providers for services such as:

• Cloud hosting and infrastructure
• Authentication and verification
• Communications and messaging
• Analytics and performance monitoring
• Customer support
• Security and fraud prevention

These providers may process information on our behalf only as necessary to provide their services and subject to appropriate data protection obligations.

Legal and Safety Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or users, investigate fraud or abuse, or protect the security of PRound.

Business Changes

If PRound or the business operating it is involved in a merger, acquisition, restructuring, financing or sale of assets, information may be transferred as part of that transaction subject to applicable law.

4. Guest Information

PRound may process information about guests who do not have a PRound account when a PR creates a booking on their behalf.

This information is used to facilitate and manage the booking and related activities.

PRs are responsible for ensuring they have the right to provide guest information to PRound and the relevant Business.

Businesses receiving guest information through PRound are responsible for their own use of that information in accordance with applicable law.

5. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Information transmitted between PRound applications and our systems is protected using appropriate security measures.

No electronic system or method of transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing PRound, maintaining booking and financial records, resolving disputes, preventing fraud and satisfying legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is held.

When information is no longer reasonably required, we will delete or anonymize it, subject to applicable legal requirements and legitimate retention needs.

7. Account and Data Deletion

You may request deletion of your PRound account and associated personal information through the account deletion option provided within PRound or through the account deletion method provided on our website.

Following a deletion request, your account may be scheduled for deletion and access may be restricted during the deletion period. Where PRound provides a cancellation period, signing back into your account before deletion is completed may cancel the request.

When deletion is completed, personal information associated with your account will be deleted or anonymized except where certain information must reasonably be retained for legal, accounting, fraud-prevention, security, dispute-resolution or other legitimate purposes permitted by applicable law.

Information relating to completed bookings, commissions, financial records or legal obligations may therefore be retained where necessary.

8. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Access certain information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent where processing depends on consent
• Object to or restrict certain processing where applicable

Some account and profile information can be reviewed or updated directly through PRound.

For other privacy requests, contact us using the details below.

We may need to verify your identity before processing certain requests.

9. Notifications and Communications

PRound may send service-related communications concerning bookings, account activity, applications, security, commissions and important platform updates.

Where permitted, we may also send other communications relating to PRound.

You may manage certain notification preferences through your device or PRound settings where available. Essential transactional or security communications may still be sent where necessary to operate your account or provide requested services.

10. Third-Party Services

PRound may contain links to, integrate with or rely on third-party services.

Those services operate under their own terms and privacy policies. Their privacy practices are not controlled by PRound.

We encourage users to review the privacy policies of third-party services they use.

11. International Data Processing

PRound and its service providers may process or store information using infrastructure located outside your country.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred or processed internationally.

12. Children's Privacy

PRound is intended for users aged 18 and over and is not directed to children.

We do not knowingly create accounts for or intentionally collect personal information directly from children through PRound.

If we become aware that personal information has been collected from a child contrary to this policy, we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or data practices change.

The updated policy will be published with a revised effective date. Where changes materially affect your privacy rights, we may provide additional notice where appropriate or required by law.

14. Contact Us

For privacy questions, requests or complaints, contact:

PRound
Operated by PRound SARL
Lebanon
info@pround.click

You may also use the account and privacy controls available through PRound where applicable.